Frequently Asked Questions
Who are you?
I am a Modern Languages teacher based in Edinburgh. I have been teaching French and Spanish for ten years and love creating a variety of resources to engage language learners of all ages.
Your online store uses "Stripe" rather than "PayPal", why is this?
Both "Stripe" and "PayPal" are very secure payment systems. We use "Stripe" because your card data is never saved with us, it just goes directly to "Stripe". This means:
How can I request resources?
If you have subscribed, you can get in touch through private message on either Twitter or Facebook, or email firstname.lastname@example.org.
What resources can I request?
A wide range of things! If you have seen a resource for one topic that you think would be suitable for another, that can be created. Likewise, you might have an idea for a resource yourself and just want it put together. Alternatively, you might have a pupil that requires a different font or size for their resources. All these things can be done.
When will I receive my vocabulary support pack?
Your purchase will be emailed to you within four working days.
Why is my vocabulary support pack not a physical product?
By sending you a digital product you are able to use it in far more ways. Ideas for how the cards can be used will be sent with your pack.
When will I receive my subscription log in?
Your log in information will be emailed to you within four working days.
Why can I not save the resources I have subscribed to to my own device?
Subscribers are asked not to save resources to their own devices partly for copyright reasons but also to ensure the most up to date versions of the resources are used. If you are purchasing the resources outright, you may save the resources to your own devices but are still to take copyright into consideration. If anyone shows an interest in the resources, please direct them to www.lovelanguage.co.uk/store.